Terms & Conditions
Our terms of sale (“Terms of Sale”) detail the terms & conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.deosfurniture.co.uk (“our site”) to you.
We do ask that you please read these Terms of Sale carefully before ordering any Products from our site, www.deosfurniture.co.uk. These Terms of Sale detail who we are, how we will supply our Products to you, how the contract may end, what to do & whom to contact if there is a problem and other information. If for any reason, you do not agree to these Terms of Sale, please do not order any Product through our site. These are our general Terms of Sale.
When we run sales promotions or offers we may publish specific, additional terms of sale. These terms are in addition to our general Terms of Sale. We ask you to review all terms of sale before ordering Products that are part of a sales promotion or offer.
ABOUT US
http://www.deosfurniture.co.uk is a website operated by DEOS Group.co.uk Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 10758867. Our registered office is Unit 1 Romsey Industrial Estate, Greatbridge Road, Romsey, SO51 0HR
1. INTERPRETATION
1.1 The words “you” and “us” and their derivatives mean the Buyer and Seller respectively. “Contract” means any contract between you and us for the sale and purchase of the Goods. “Goods” means any goods agreed in the Contract to be supplied to you by us (including any part or parts of them).
1.2 In these conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced. In these conditions reference to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires. In these conditions headings will not affect the construction of these conditions.
2. ORDERING PRODUCTS ONLINE
2.1 Products can be ordered through our website, www.deosfurniture.co.uk, following the ordering process as laid out. By ordering through our website you will be under obligation to pay for the products in that order if your order is accepted by us.
2.2 The website allows you to check, amend and update your order before submitting it to us. Please order your product carefully & check your order at each stage.
2.3 Orders are subject to us accepting them. We will send an email confirmation once your order has been placed, this will confirm acceptance by us. Our contract is only valid once this email has been sent. We will charge your chosen payment method after we accept your order. We will also send a further email when your order has been dispatched.
2.4 We cannot stop an order once it has been dispatched. Please refer to the returns policy below at clause 9.
2.5 Before placing an order, please ensure you are able to take delivery of the product. This includes access to your room of choice, through doors, stairs or any other issue which may impede delivery.
2.6 We ask that you keep your contact details up to date in case we need to contact you regarding your order.
3. AVAILABILITY OF PRODUCTS
3.1 We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay. All orders for Products are subject to the availability of those Products and the materials for making the Products.
3.2 If we are unable to supply you with a Product, eg, because we’re out of stock of materials or because of an error in the price (see clauses 5.4 and 5.5 below) we will contact you by email and we will not process your order. We will refund you the full amount as soon as possible.
4. PRICES
4.1 Our prices are displayed on the website, except in cases of obvious error.
4.2 Our prices may be subject to change, however changes will not affect any order we have accepted.
4.3 All of our prices include VAT (where it applies) & includes delivery costs, unless otherwise stated.
4.4 Despite our reasonable efforts, it is possible that some of the Products listed on our site may be incorrectly priced. If this happens, we will contact you with the correct information to discuss whether you still wish to go ahead with the order.
4.5 We are under no obligation to sell the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance.
5. WEBSITE INFORMATION
5.1 The imagery on our site are for illustrative purposes only. We have made every effort to display the colours accurately, however, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. Therefore, the Products that are delivered to you may vary slightly from those images.
5.2 We have made every effort to be accurate, however the measurements on our website including weights, dimensions and capacities are approximate only.
6. PAYMENT
6.1 We accept payment on our website using the payment methods as detailed. You must pay for the Products before delivery.
6.2 Your payment details must be valid and correct at the time of order.
6.3 If you already have a trading account with us and have been offered credit terms then you are able to pay for your order on submission of a valid Purchase Order, please refer to our Purchase Order Term’s and Conditions below.
7. RISK & OWNERSHIP
7.1 Ownership of the Products will pass to you, the customer, when we receive full payment for the order.
7.2 Once you (or a third party other than the carrier and indicated by you) take physical possession of the products, the Products will be your responsibility from that time .
8. DELIVERY
8.1 Our delivery service is outlined on our website. Our delivery timescales are estimates and subject to our carrier service. For more information, please visit our Delivery section.
8.2 Shipping fees are calculated during the checkout process and are clearly indicated in the basket. We only deliver to Mainland Great Britain. This excludes islands of Great Britain only accessible by air or sea and Northern Ireland, Scottish Highlands & islands. If you require delivery to British Islands, Northern Ireland, Scottish Highlands or other International destinations our customer services will be pleased to provide a cost. Deliveries are made only on working week days. If you would like delivery at the weekend (Saturday or Sunday) our customer services will be pleased to provide a cost.
8.3 We will notify you of an estimated delivery date when we confirm your order. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen circumstances either in manufacturer or with our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
8.4 Once your order is dispatched, we will email a tracking number for our delivery partners website. Please contact customer services if you have any issues tracking your delivery.
8.5 Your delivery will be completed once we deliver the Products to the address on the order. If no one is available at your address to take delivery, our delivery partner will leave you a note with information about how you can rearrange your delivery. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you in accordance with the terms of clause 9 below.
8.6 Please take care when opening the product packaging to avoid damage to the goods and to enable reuse of the packaging if the goods are to be returned.
9. RETURNS, REFUND & CANCELLATION POLICY
In brief, you have the right to cancel or return your order.
For our full policy please read the conditions here https://deosfurniture.co.uk/returns/
10. WARRANTY / GUARANTEE
As standard all of our products come with a minimum 12 months warranty (the “Warranty”) unless otherwise specified. In some instances such as chairs and desking a 5-year limited guarantee (the “Guarantee”) will be applicable, these will be specified within the product details.
10.1 Persons covered: The Guarantee extends to the first purchaser of any DEOS Furniture product indicated on the official order confirmation or receipt, and is valid for the shorter of the period of time such purchaser owns it and begins from the date of initial purchase. The Guarantee is not transferable to any other subsequent purchaser, transferee or user of the product. Please retain a copy of your receipt as proof of purchase.
10.2 Products covered: The Guarantee extends to DEOS Furniture products purchased directly from us through our site, provided that the items are purchased, delivered and used within Mainland Great Britain.
10.3 Scope of Guarantee:
We guarantee that our products are fit for the purpose for which they have been designed. We further guarantee the goods to be free from defects in materials and workmanship.
Within our Apex range, your guarantee includes a repair service should the product fail during the guarantee period
If fabric needs to be replaced due to a repair, it may not be exactly the same fabric as the original, but we’ll try our hardest to find the closest one available.
If your product can’t be repaired, then we’ll replace it with the same model. However, if your product is no longer available, we will swap it with one of an equivalent specification or purchase value.
(a) this guarantee covers the following defects in materials and workmanship:
- Fault in or failure of any structural component including parts made of steel, aluminium, plastic or wood.
- Fault in or failure of stitching, stapling, inflatable lumbar or webbing.
(b) This Guarantee does not cover the following:
- Degradation of foam and fabric as a result of fair wear and tear.
- Colour fade of fabric or other materials as a result of exposure to light.
- Swivel chairs in use by persons over 150Kg in weight unless otherwise stated in the product details.
- Swivel chairs in use for more than 8 hours per day unless otherwise stated in the product details.
- Conditions arising as a result of fair wear and tear, negligence, wilful damage or misuse by you;
- Any comfort preference or normal increase in the softness of the foam and materials.
(c) In addition, the Guarantee is automatically invalidated in the following circumstances:
- if the product has been used in a manner incompatible with its intended design, or in breach of our written or oral instructions regarding its storage, assembly or use.
- if the product has been repaired or altered by someone other than SummitAtHome or its authorised agents or without our prior written consent.
- if the product has been soiled or rendered unhygienic, including as a result of tears, burns, cuts, stains or liquid damage by you.
- if you fail to comply with any of the procedures set forth below in clause 10.4 (Guarantee Claim Process).
(d) In the event of a dispute regarding the applicability of the Guarantee, we may require that the product be inspected by a recognised and qualified third party, such as the Furniture Industry Research Association (“FIRA”) or similar party. You agree to provide reasonable assistance to us and such third party to facilitate and enable such an inspection.
10.4 Guarantee Claim Process: To make a claim under the Guarantee, you must follow the following procedure:
(a) Notify us in writing of the Defect within 14 days of the date you discover or ought reasonably to have discovered the defect.
(b) Provide us with a copy of the receipt as proof of the original date of purchase. Provide us with a description of the fault and any photographs or videos that we ask for to assist us in assessing the next step.
(c) Following our acceptance of your claim our Customer Services team will contact you to:
- Arrange a mutually acceptable time for a technician to visit and make a repair or, if he is unable to affect a repair, return the product to us for repair.
or
- Arrange for the product to be returned to us for inspection, repair or replacement.
Should transportation costs be incurred in connection with the return from an address within Mainland Great Britain you will not be liable for these costs. You will, however, be liable for the costs of our delivering to you your replacement product. In addition, you will be liable for the costs of returning products from addresses outside Mainland Great Britain (if we accept such a return notwithstanding clause 10.2).
10.5 Remedy & Liability
(a) In the event of a defect that is covered by the terms of the Guarantee as set forth above, we will provide you with a repaired or replacement product within 90 days of receiving your original
(b) Nothing in this clause 10 will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau. We do not in any way exclude or limit our liability for loss or damage resulting from the negligence of the manufacturer or distributor.
11. COMPETITIONS
11.1 From time to time, we may run prize draws, competitions or other prize promotions (“Competitions”) on our site.
11.2 The length of time the Competition runs for, the conditions for entry to the Competition and the prizes for winning or taking part in the Competition will be subject to our discretion and will be available for time to time on our Competitions or social media pages.
11.3 We will make the rules of any Competition we run available to you before you participate in the Competition.
12. SALES PROMOTIONS
12.1 From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us.
12.2 The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be subject to both their own Sales Promotion terms as well as within these general Terms And Conditions.
12.3 If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in Sales Promotions – Terms Of Sale and the general terms set out in Terms And Conditions, will both apply. To the extent of any inconsistency, the Promotion-specific terms set out in Sales Promotions – Terms Of Sale shall prevail.
13. OUR LIABILITY TO YOU
13.1 We are under a legal duty to supply Products that are in conformity with our contract with you.
13.2 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
13.3 The maximum loss or damage we will be responsible for under clause 13.2 is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.
13.4 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.
13.5 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
14 YOUR INFORMATION
14.1 Please refer to our Privacy Policy for how we process your information.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable eg, fire, flood, severe weather, explosions, war, acts of terrorism or acts of local or central Government or of any other competent authorities, or any other reason out of our control, provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
16. EACH OF THESE TERMS OPERATES INDEPENDENTLY
16.1 Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17. RESOLVING DISPUTES
17.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at enquiries@deosgroup.co.uk and attempt to resolve the dispute with us informally. You can also write to us at: DEOS Group.Co.Uk Limited, Unit 1 Romsey Industrial Estate, Greatbridge Road, Romsey, SO51 0HR. Or call 02380 638 641
18. RIGHTS OF THIRD PARTIES
18.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
19. UPDATING THESE TERMS OF SALE
19.1 We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.
20. TRANSFER OF OUR RIGHTS
20.1 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.
21. LAW AND JURISDICTION
21.1 These Terms of Sale are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.
21.2 You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
22. CONTACT US
22.1 If you have any queries about these Terms of Sale, please Talk to us and our Customer Services team are here to help.
23. CONTACTING YOU
23.1 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.